Refund Policy

We offer a 30‑day return policy. Unfortunately, we cannot grant refunds or exchanges for purchases made more than 30 days ago.

To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be returned in its original packaging.

Several categories of goods are non‑returnable. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for intimate or hygiene products, hazardous materials, or flammable liquids and gases.

Other non‑returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal‑care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain circumstances, only partial refunds will be granted (where applicable):

  • Books showing obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records
  • Any item not in its original condition, damaged, or with missing parts for reasons not caused by our error
  • Any item returned more than 30 days after shipment

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned goods. We will also inform you whether your refund request has been approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days.

Late or Missing Refunds (applicable)

If you have not yet received your refund, please first double‑check your bank account.

Next, contact your credit‑card issuer; processing time may be required before your refund is officially posted.

Then reach out to your bank. Refunds often involve processing delays.

If you have completed all of the above steps and still have not received your refund, please email us at hello@unishapetech.com.

Sale Items (applicable)

Only regular‑priced goods qualify for refunds. Sale items cannot be refunded.

Exchanges (applicable)

We only replace items that are defective or damaged. If you would like to exchange your product for the same item, please email hello@unishapetech.com, then send your item to: Room 701,Unit 127, 7/F, Tower B; New Mandarin Plaza,14 Science Museum Road,Tsim Sha Tsui,Kowloon,HONG KONG.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive gift‑credit equal to the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at purchase, or the gift‑giver had the order shipped to their own address for later delivery to you, we will issue the refund to the original purchaser, who will be notified of your return.

Shipping

To return your product, you must mail it to: Room 701,Unit 127, 7/F, Tower B; New Mandarin Plaza,14 Science Museum Road,Tsim Sha Tsui,Kowloon,HONG KONG.

You are responsible for covering return‑shipping costs. Shipping fees are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Delivery lead‑time for exchanged items will vary depending on your location.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned shipment.